And here is the Second letter Hannah has sent. Again the original article is below:
Dear Sir or Madam,
I am writing to you regarding a job advertisement I have seen on www.reed.co.uk.
In the current financial climate, with millions of people searching for jobs at any one time, many recruitment agencies are lazy and complacent in their advertising. What’s more, any applicants for such vacancies are often treated poorly from that point on. Well, why not? If they don’t like it, there’s a long queue of people to take their place. Any job seeker will comment that they are not even awarded the courtesy of a rejection email in most cases. Anyone with “fantastic IT ability” would be able to facilitate this in around 10 minutes or less.
With the high volume of applicants you must receive for your own, internal positions, you must have the very best people available. After all, why not invest time and skill in making sure your job advertisements are the most inspiring and informative to be found? Or do you presume that people are so desperate that they will apply for anything, no matter how poorly constructed and shockingly written it is?
The job advertisement I am referring to in this particular case is ”Customer Service – Non Call Centre”. Here is the article in question. I’d give it an E-. Did anybody actually proofread this?! Was it written in Spanish and translated into Afrikaans, then Cantonese, then Klingon, finally reaching English? It makes so little sense, that I have completely re-written it. The corrections are in red. Comments are in blue.
Here at Ascendant Recruitment we have a fantastic opportunity to join a company that is the busiest in Milton Keynes!!
Here at Ascendant Recruitment, we have a fantastic opportunity to join one of the busiest companies in Milton Keynes! The double exclamation mark makes me feel nauseous, but I suppose it’s just personal taste, really.
A growing company you will need to have the ability to be able to pick up and use different systems, use your fantastic customer service skills on the phone and be happy and smiley whilst doing it.
Our client is a growing company, in which you will need the ability to be able to pick up and use different systems and utilise fantastic customer service and telecommunications skills. Again, “happy and smiley”? pass me the bucket. I doubt anyone is being fooled. Also, if you read sentences aloud, you can usually tell where minor things such as commas or semicolons should be placed. If it sounds like a small child reading a script, try again.
This role is not dealing with complaints it is organising people.
This role is all about organising people; not dealing with complaints. Hmmm… it sounds better, but I can’t shake the feeling that this is a poor and horrific LIE.
You will need customer service experience and fantastic IT ability
For this role, customer service experience and fantastic IT ability are essential.
They are looking for candidates that are able to commit for a minimum of 6 months as this role has real potential becoming permanent.
Candidates must be able to commit to this role for a minimum of six months, as there is real potential for a permanent position.
Please apply today or call for more information
Please apply today, or call for more information on [telephone number].
To summarise, please give a little more time and respect to job seekers. Imagine how you would feel struggling with the demeaning, depressing, essentially hopeless search for work, and appreciate the world of good you could do just by talking to people as if you don’t presume they are desperate, brain-dead slobs. I have a job that required no formal qualifications or relevant experience to obtain, and I have managed to write in better English than somebody you have paid to do so.
I hope you can take this review in good humour, and please, PLEASE regard my feedback.
Yours faithfully,
Hannah Langston
And the Job posting:
Customer Service – Non Call Centre
- Milton Keynes, Buckinghamshire
- £8.00 – £8.60 per hour
- 100+ applications
- Job type: Temporary, full-time
- Date:
- Reference: 21586432
- Duration: Ongoing
Here at Ascendant Recruitment we have a fantastic opportunity to join a company that is the busiest in Milton Keynes!!
A growing company you will need to have the ability to be able to pick up and use different systems, use your fantastic customer service skills on the phone and be happy and smiley whilst doing it.
This role is not dealing with complaints it is organising people.
You will need customer service experience and fantastic IT ability
They are looking for candidates that are able to commit for a minimum of 6 months as this role has real potential becoming permanent.
Please apply today or call for more information
